Shipping policy
Shipping Policy
At Ellie Preloved Designer, we take great care in packaging and shipping your orders to ensure they arrive safely.
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Standard Shipping (Parcel Post): Flat rate of $13 (estimated delivery: 2+ business days)
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If your parcel is larger than standard, we will contact you regarding any additional shipping costs (between $10 - $20, depending on size and weight).
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Express Shipping: $18 flat fee Australia-wide
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If your parcel is larger than standard, we will contact you regarding any additional shipping costs (between $15 - $30, depending on size and weight).
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We ship all orders within one week of receiving them. If there are any delays beyond this timeframe, we will contact you directly.
If you need your order to arrive sooner, please reach out to us before purchasing, and we’ll do our best to accommodate your request.
Once your order is dispatched, you’ll receive a tracking number so you can follow its journey. Please note that shipping times may vary depending on your location and postal service delays. While we do our best to ensure smooth delivery, we are not responsible for lost or delayed packages once they are in transit.
For any shipping inquiries, feel free to contact us